Terms & Conditions

Last updated: [Insert Date]

Welcome to Croome Cheese (“we”, “us”, “our”). These Terms and Conditions govern your use of our website www.croomecuisine.com (the “Site”) and the purchase of our products, including cheese and other goods (the “Products”). By using our Site or placing an order, you agree to be bound by these Terms. Please read them carefully before using our Site.

1. About Us

Croome Cuisine

Registered Address: Pond Farm, Church Lane, Worcester, WR5 2RQ

Email: info@croomecheese.co.uk

Phone: 01905 350788

Company Registration No: 15714607

VAT No: 469963814

2. Use of Our Website

You may only use this Site for lawful purposes. You agree not to:

• Interfere with or disrupt the Site or its servers.
• Use the Site to distribute spam, malware, or offensive content.
• Copy or reuse any content, images, or materials without written consent.

We reserve the right to restrict or terminate access to the Site at any time.

3. Product Information

We take great care to ensure product descriptions, prices, and availability are accurate. However:

• All weights are approximate.
• Images are for illustrative purposes only.
• Our cheeses are artisan products, and variations in size, shape, or flavour may occur.

All products are subject to availability. We reserve the right to withdraw or change products without notice.

4. Ordering and Payment

When placing an order, you confirm that:

• All information provided (including delivery address and payment details) is accurate.
• You are legally capable of entering into a binding contract.

Payments must be made in full at the time of ordering. We accept payment via [insert payment methods, e.g., Visa, Mastercard, PayPal, etc.].

Once your order is placed, you’ll receive an email confirmation. This does not guarantee acceptance of your order — we reserve the right to cancel or refuse any order if:

• The product is out of stock.
• There is an error in pricing or product information.
• We suspect fraudulent activity.

5. Delivery

We currently deliver throughout the UK only.

Delivery charges and estimated times are displayed at checkout.

As our products are perishable:

• Please ensure someone is available to receive the delivery.
• We cannot accept responsibility for missed deliveries, incorrect addresses, or products left unattended.
• Risk of loss or damage passes to you once the order has been delivered.

6. Returns and Refunds

Due to the perishable nature of cheese and food products, we cannot accept returns unless the item is damaged, incorrect, or defective.

If there’s an issue with your order, please contact us within 48 hours of delivery at info@croomecheese.co.uk

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

7. Allergens and Storage

Allergen and ingredient information is provided on each product page and/or packaging.

It is your responsibility to check this information before consumption.

8. Limitation of Liability

Your cheese must be stored in a refrigerator upon receipt.

To the fullest extent permitted by law, we will not be liable for:

• Any indirect or consequential losses.
• Any loss of profits, data, or business arising from the use of our Site or Products.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

9. Intellectual Property

All text, images, logos, and content on this Site are owned by Artisan Cheesemakers Ltd t/a Croome Cheese or licensed to us.

You may not reproduce, copy, or use any materials without our express written permission.

10. Privacy

Your personal data is handled in accordance with our [Privacy Policy], which you can view [here / insert link].

By using our Site, you consent to the collection and use of your data as described in our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our Site, and the “last updated” date at the top will reflect the change. Your continued use of the Site means you accept the updated Terms.

13. Contact Us

If you have any questions about these Terms or our Products, please contact us at:

📧 info@croomecheese.co.uk
📞 01905 350 788