Privacy Policy

Last updated: [Insert Date]

At Croome Cheese (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.croomecheese.co.uk (the “Site”) and when you purchase our products.

1. Who We Are

Croome Cheese

Registered Address: Pond Farm, Church Lane, Worcester, WR5 2RQ

Email: info@croomecheese.co.uk

Phone: 01905 350788

Company Registration No: 15714607

VAT No: 469963814

We are the data controller of the personal data collected through this website.

2. What Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Name
• Email address
• Billing and delivery address
• Phone number
• Payment details (processed securely via our payment provider — we do not store full card information)
• Order details and purchase history
• Any correspondence or feedback you send to us

Information collected automatically

When you browse our website, we may collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Cookies (see Section 8 for more details)

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders or enquiries
• Provide customer support
• Improve our website, products, and services
• Send marketing communications (if you’ve opted in)
• Comply with legal and accounting obligations

We will only process your personal data when we have a lawful basis, such as:

• Performance of a contract (e.g. fulfilling your order)
• Compliance with a legal obligation
• Your consent (e.g. marketing emails)
• Our legitimate interests (e.g. improving customer experience)

4. How We Share Your Information

We will never sell or rent your personal information.
We may share it only with trusted third parties who help us run our business, including:

• Payment processors (e.g. Stripe, PayPal)
• Delivery couriers (e.g. Royal Mail, DPD)
• Website and IT providers (for hosting and analytics)
• Professional advisers (e.g. accountants or legal representatives)

All third parties are required to keep your data secure and use it only for the purpose it was shared.

5. Marketing Communications

If you’ve chosen to receive updates from us, we may send you emails about new products, promotions, or events.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly at info@croomecuisine.com

We will not send you marketing without your consent.

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary to:

• Fulfil your orders and provide customer support;
• Comply with legal, accounting, or tax obligations; or
• Maintain business records.

Typically, this is up to 6 years after your last order unless required otherwise by law.

7. Your Data Protection Rights

Under UK data protection laws, you have the right to:

• Access a copy of the personal data we hold about you;
• Request correction of any inaccurate or incomplete data;
• Request deletion of your data (“right to be forgotten”);
• Object to or restrict certain types of processing;
• Withdraw consent for marketing at any time;
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

If you’d like to exercise any of these rights, please contact us at [insert email].

8. Cookies

Our website uses cookies to:

• Ensure the website functions properly
• Improve user experience
• Analyse site performance
• Track sales and marketing performance

You can manage or disable cookies through your browser settings.
For more details, please see our Cookie Policy (or include cookie details here if you don’t have a separate page).

9. Security of Your Information

We use appropriate technical and organisational measures to keep your data secure, including:

• SSL encryption on our website
• Restricted access to personal data
• Secure servers and payment systems

However, please note that no online transmission is completely secure, and you share information at your own risk.

10. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those sites, so please review their policies before providing personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

The most recent version will always be posted on our website with the updated date shown at the top.

Your continued use of the website after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 info@croomecheese.co.uk
📞 01905 350788
📍 Pond Farm, Church Lane, Worcester, WR5 2RQ

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